Cancellation Policy
Plus Medicos aims to provide a smooth and transparent ordering experience. This Cancellation Policy explains the conditions under which orders can be cancelled.
Customers may request cancellation within 12 hours of placing the order, provided the order has not been processed, packed, or dispatched.
1. Order Cancellation by Customer
Cancellation Window
- Customers may cancel their order within 12 hours of placing it.
- Cancellation is possible only if the order has not been processed or dispatched.
Post-Processing / Dispatch
- Once an order has been processed, packed, or shipped, cancellation requests may not be accepted.
How to Cancel
- To request cancellation, please contact us promptly via phone or WhatsApp with your order details.
2. Order Cancellation by Plus Medicos
Plus Medicos reserves the right to cancel any order under certain circumstances, including but not limited to:
- Product unavailability
- Pricing or technical errors
- Invalid or missing prescription, where applicable
- Non-serviceable delivery location
- Suspected fraudulent or suspicious activity
In such cases, customers will be notified, and any applicable refunds will be processed as per our refund policy.
3. Conditions Where Cancellation May Apply
Bulk Orders
Orders placed in unusually large quantities may be cancelled or restricted.
Multiple Orders
Repeated orders of the same product to the same address may be reviewed.
Commercial Use
Orders intended for resale or non-personal use may not be accepted.
Invalid Information
Incorrect address, incomplete contact details, or failed delivery attempts may lead to cancellation.
4. Prescription Medicines
- Orders containing prescription medicines are subject to verification and regulatory guidelines.
- Such orders may not be eligible for cancellation once they have been processed.
5. Important Notes
- Cancellation requests are handled on a best-effort basis.
- Early communication increases the likelihood of successful cancellation.
- Plus Medicos reserves the right to make the final decision on order cancellations.
Contact for Queries
For any cancellation-related questions, please contact our help desk.