Refund & Return Policy

1. Eligibility for Return

Incorrect Items

• Returns are allowed if the product(s) received do not match your order.

Expired or Damaged Products

• If the product(s) are past expiry or damaged during transit, returns are accepted.
• If you receive a damaged product, please do not accept the delivery.
• If damage is discovered after opening, you may return the product for a refund or replacement, subject to availability.
• We do not guarantee replacements due to product availability. Refunds will be issued if replacement is not possible.

2. Return Conditions

Non-Defective Returns

• Returns of unopened and unused products may be allowed with a 20% restocking fee.
• You must notify us within 3 days of receiving the product.

Conditions for Return

• Wrongly ordered products are not eligible for return.
• The batch number of the returned product(s) must match the invoice.
• Returns due to prescription changes are not accepted.
• Products must be returned in original packaging with price tags, labels, barcodes, and invoice.
• Partially used or consumed products are not eligible for return.

3. Non-Returnable Products

• Healthcare Devices: Injections, surgical items, health monitors, and ortho support products.
• Medicines: Temperature-sensitive products, cold chain products, and products where Patient Assistance Program has been utilized.

4. Eligibility for Refund

• Defective Items: A full refund will be provided if you receive a defective item.
• Lost or Damaged in Transit: Refunds will be issued if the item(s) are lost or damaged during shipping.
• Expired Items: If the item(s) are past their expiry date upon receipt, a full refund will be granted.

5. Refund Process

• Refunds will be processed via Credit/Debit Card or Net Banking.
• Please allow 7 to 10 working days for the amount to reflect in your account.
• To request a refund, email us within 3 days of receipt with your order details and reason.
• You may also initiate a request through our website or app.
• You may be asked to provide product pictures for verification.
• We will verify the request within 3 working days. If approved, the refund process will be initiated.

6. Return Process

• To request a return, email us within 3 days of receipt with your order details and reason for return.
• You may need to upload pictures of the received products.
• We will verify the return request within 3 working days.
• Upon approval, we will initiate collection of the product(s).
• Please ensure the product(s) are packed in their original packaging for collection.