FAQs

Q1- How do I order medicines on Plus Medicos Pharmacy using an e-prescription/physical prescription?

You can order medicines by uploading your doctor's prescription on our website or sending it to us on WhatsApp. You can also visit our pharmacy with a prescription. Our team will verify your prescription and prepare your order.

Q2 - Can I order medicines without a prescription?

Yes, you can order over-the-counter (OTC) medicines, healthcare products, cosmetics and General surgicals without a prescription. However, prescription medicines can only be sold after receiving a valid prescription from a registered doctor.

Q3 - How do I know if my prescription is valid?

A valid prescription should include your doctor's name, signature, registration number, the date, your name, and the prescribed medicines. If you are unsure, our team will help you check it.

Q4 - Will I get an invoice if I order medicines from Plus Medicos Pharmacy?

Yes. Every order comes with a proper invoice that includes the details of the medicines you purchased.

Q5 - How do I cancel my medicine order?

To cancel your order, contact our customer support as soon as possible. If your order has not been packed or dispatched, we will cancel it and process your request.

Q6 - When will I receive my order?

Delivery time depends on your location and product availability. Most orders are delivered as quickly as possible. We make every effort to deliver all orders the same day. Our team will inform you if there is any delay.

Q7 - How can I pay for my order?

You can pay using UPI, debit card, credit card, net banking, cash on delivery (where available), or any other payment method offered during checkout.

Q8 - Can I reschedule my order?

Yes. If your order has not been delivered yet, you can contact our support team to request a different delivery date or time.

Q9 - How do I track my order?

After placing your order, you can contact our support team for the latest delivery status. If tracking is available, we will share the tracking details with you.

Q10 - How do I download my e-prescription?

If your e-prescription was shared digitally, you can download it from the platform where it was issued. If you need help, our support team will guide you.

Q11 - How do I upload a prescription?

During checkout, select the option to upload your prescription. You can also send a clear photo of your prescription to us on WhatsApp or email.

Q12 - How long is my prescription valid for?

The validity of a prescription depends on the type of medicine and applicable regulations. The doctor’s prescription clearly mentions the duration of the prescribed medication. If you are unsure, please contact our team for assistance.

Q13 - Why was my prescription rejected?

Your prescription may be rejected if it is unclear, incomplete, expired, or missing important details such as the doctor's signature or registration number. We will let you know the reason and help you if possible.

Q14 - Why is my order delayed?

Your order may be delayed due to high demand, bad weather, delivery issues, or if a medicine is temporarily unavailable. We will keep you informed about your order status.

Q15 - Some of my medicines are missing from my order. What should I do?

Please contact us immediately with your order details. We will check the issue and arrange the missing medicines if required.

Q16 - The medicines I received from Plus Medicos Pharmacy are damaged. What do I do now?

Do not use the damaged medicines. Contact our customer support as soon as possible and share photos of the damaged items. We will review your request and provide the appropriate solution.

Q17 - Whom should I contact if I have any payment-related issues?

If you have any payment-related questions or problems, please contact our customer support team. We will be happy to help you resolve the issue as quickly as possible.